I'm thinking of updating my laptop - got a buyer for the present one and I have a bit of cash put by from a recent sale to Woman's Weekly so I trotted off to a well-known store full of expectations. I've come home sans laptop. Why?
Because the model I wanted comes with extras such as an infra red mouse, carry case, and Norton Security - none of which I need or want, BUT I DO need Microsoft Works/Office which the model doesn't have installed.
Why, I asked, couldn't I swap the free goodies for Works?
Because that's not the deal, said the assistant.
No amount of begging would sway her so I left without making a purchase...which would have been around £600. Seems ridiculous to me when Office cost around £119 and the 'free' goodies were the same price.
Oh well, I shall search the Internet instead and when 'well-known' store moans they're having to cut staff in-store, I'll know why!