Friday, 10 July 2009

It's a Man's World

I've been back home for two days and have spent most of that time on the phone to various companies regarding our car insurance renewal because Himself has gone back to work and doesn't have the time. Like I do?!

Anyway, normally it's straight forward i.e. if we get a similar quote to the previous year, we just go with it. Yes, I could search on-line but have you ever tried using those comparison websites? The ones where you fill in your details (just the once as the adverts tell us) then seconds later the PC crashes as the quotes come on screen meaning you have to start from scratch again!

Thing is, I have a few little problems this time around as the present car's insurance expires on the 11th of this month but it's due to go back to the lease company on the 17th so basically we only need a week's insurance. Add to that the fact that the new car is delivered on the 14th and...well you get my drift.

The first quote offered was massively more expensive than anticipated so the kind person said they'd transfer me to another company...and they, in turn, transferred me to another...and then another...and then another...

Until, eventually I'm talking to someone called 'Bri' at NATO HQ. At least, by his over-use of the phonetic alphabet, the guy fancies himself to be on military manoeuvres rather than sitting in a call centre in Coventry. But he's confident he can help me so I stick with it.

'Kilo-Mike-zero-niner-Oscar Juliette-Foxtrot,' he sings down the line. 'Is that affirmative?'


'Your new registration number, madam?'

'Oh, um, yes.'

'And your postcode?'I tell him and he comes back with,'Sierra-eight-zero-niner-Lima-Papa. And your are you spelling it? Hotel-Oscar-romeo-tango-alpha-November?'

By this time I'm right there with him, fighting off the insurgents. Combat trousers, flack-jacket, the lot.'No, it's H-o-u-g-h-t-o-n,' I say.

A five second delay, then, 'That's H for...'

Harry Potter? Herpes? Hell, life's too short for this c**p, and I hung up.

5 mins later I'm back with the company I should've called in the first place, gratefully signing up for over-priced insurance but hey, the woman on the end of the line is called Vanessa and we had a nice chat about my holiday and guess what? Her sister's got the same car as ours except in the metallic bronze colour. She's not sure what it's called but it matches her Mischa Barton handbag.

No, of course she didn't say that...the bag was from Primark.

1 comment:

Happy Writer said...

LOL, Sue. This made me laugh but I really feel for you. Back to reality with a thud, hey.